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Understanding and Addressing the Digital Health Literacy Needs of Low-Income Limited English Proficient Asian American Patients

2022; Mary Ann Liebert, Inc.; Volume: 6; Issue: 1 Linguagem: Inglês

10.1089/heq.2022.0045

2473-1242

George Lee, Anita Chang, Agnita Pal, Thu-An Tran, Xinyue Cui, Thu Quach,

Mobile Health and mHealth Applications

During the pandemic, Asian Health Services (AHS), a federally qualified health center serving patients in 14 Asian languages, transformed rapidly to provide telehealth visits, developed an intensive remote patient monitoring program, and conducted a digital health literacy survey.This article describes how AHS collected and utilized descriptive data on our patient population to inform our rapid adoption of telehealth and assess our patients' response to these changes.Our experiences show that audio visits are invaluable for our patients. In addition, our remote monitoring program resulted in 96% of patients improving their blood pressure control.Many barriers to widespread adoption of telehealth exist, including low digital literacy and the need for in-language digital training. Disaggregated data by ethnicity and language are needed to inform future work.