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Tit-for-Tat! Does negative reciprocity mitigate supervisors’ abusive behaviors on hotel employee outcomes?

2022; Taylor & Francis; Linguagem: Inglês

10.1080/1528008x.2022.2161692

1528-0098

Kareem M. Selem, Mukaram Ali Khan, Malek Bakheet Elayan, Ali Elsayed Shehata, Ibrahim Mkheimer,

Emotional Intelligence and Performance

ABSTRACTUnderpinned by emotional processing, social exchange, and conservation of resources theories, this study highlights the linkage of abusive supervision (ASV) with fear of negative evaluation (FNE) and psychological distress (PDS) in the hotel setting. This paper also investigates negative reciprocity (NRC), which has both mediation and moderation effects. Using a survey questionnaire, 412 employees were approached at 15 five-star hotels in Aswan and Luxor (Egypt). The results indicated that ASV and FNE positively affected PDS. Furthermore, the results revealed that negative reciprocity partially mediated the ASV-PDS relationship. Moreover, NRC mitigated the positive effects of ASV and FNE on PDS. Lastly, this paper also provides academics and practitioners in the hotel industry with meaningful theoretical and practical originality.KEYWORDS: Egyptemotional processing theoryfear of negative evaluationhotel industrypsychological distress AcknowledgmentsWe sincerely thank the study sample from Egyptian hotels for helping us complete the field study of this paper.Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementThe datasets analyzed during the current study are available from the corresponding author on reasonable request.Ethics approval statementThis research could not obtain consent from authors’ universities but participants participated voluntarily.Additional informationFundingThe author(s) reported there is no funding associated with the work featured in this article.