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Demand Prioritization on Supply Chain by the Integration of Value-Focused Thinking Approach and THOR 2 Method

2022; Elsevier BV; Volume: 214; Linguagem: Inglês

10.1016/j.procs.2022.11.172

1877-0509

Fernanda Márcia da Silveira Esteves, Miguel Ângelo Lellis Moreira, Igor Pınheıro de Araújo Costa, Guilherme Portilho Joaquim, Carlos Francısco Sımões Gomes, Marcos dos Santos,

Supply Chain Resilience and Risk Management

One of the significant challenges in the Procurement area of large companies is the prioritization of demands, given the high volume of daily requests and the reduced amount of labor. Therefore, it is necessary to seek a service strategy to meet all demands promptly and with the required quality. Therefore, this study aims to sort requisitions into service priorities according to the urgency in the generation of purchase orders. Through the Value-Focused Thinking (VFT) approach, it is possible to extract the understanding of values by experts by developing a hierarchy of fundamental objectives and a network of objectives. Then, to evaluate the alternatives because of the established criteria, the Multi-criteria Decision Support Method THOR 2 is used for its ability to perform the ordering of alternatives. With this work, we exposes an approach to support decision-making processes regarding the prioritization of demands in various sectors and companies.