Portal de Periódicos da CAPES

Critical success factors for business intelligence and bank performance

2023; Growing Science; Volume: 11; Issue: 3 Linguagem: Inglês

10.5267/j.uscm.2023.3.022

2291-6830

Khaled M. Alzoubi, Khaled Adnan Bataineh, Mohammed Al Matalka, Osama Mohammad Al-Rawashdeh, Ahmed Malkawi, Yahya Alghasawneh, Mohammad Yousef Alghadi, Mohammad M. Alibraheem, Mohammad Orsan Al-Zoubi,

Big Data and Business Intelligence

This research attempts to investigate the technological, organizational, and environmental aspects that impact the banking industry's use of business intelligence (BI). In addition, the present research aims to quantify the effect of business intelligence adoption on bank performance to contribute to the current understanding of business intelligence adoption. Upon the completion of the sample verification procedure, 232 samples are collected. Throughout the research investigation, the SEM software is used to process all the acquired data. The study's findings indicate that TOE had a direct and beneficial effect on the adoption of BI systems by banks. Based on the results of the study, the researchers believe that decision-maker and managers would define all activities, responsibilities, and work processes using business intelligence platforms in order to increase their organization's versatility and performance.