Portal de Periódicos da CAPES

Overcrowding In Emergency Department

2023; Volume: 4; Issue: 2 Linguagem: Inglês

10.46871/eams.1152013

2757-847X

Serdar Özdemir,

Patient Satisfaction in Healthcare

With the increase in the ED crowd, the satisfaction of the ED employees decreases and it leads to burnout in the ED health workers. At the same time, the waiting time of patients for examination increases, the quality of health care provided to patients decreases, which reduces patient satisfaction. In addition, as the crowd increases, there are delays in the medical treatment of patients. ED crowding is one of the main causes of many negative outcomes, especially the increase in mortality and the emergence of legal consequences.