SPECIAL FEATURE: KNOW YOUR COLLEAGUES—WILLIAM YEAGER AND ANDY CAMPBELL
2023; Wiley; Volume: 62; Issue: 2 Linguagem: Inglês
10.56811/pfi-62-02-03
ISSN1930-8272
Autores ResumoIN THIS SECTION, Dr. Judith Hale interviews ISPI Members so that readers can learn about colleagues. She is featuring a new member/emerging/re-emerging professional, along with a notable long-term member of the Society. William Yeager and Andy Campbell both serve on our ISPI Board of Directors, as well as leading the planning and execution of our Annual ISPI Conference.My interest in improving human performance began very early in my Navy career. During the “Systems Approach to Training” push in the early to late 1990s, I always felt it was something more than just the big-A in Analysis, Design, Development, Implementation, and Evaluation (ADDIE) in helping improve the performance of our men and women in uniform. We had mature Human Factors Engineering processes, but equipment delivered to the fleet rarely came with any extensive and thorough human-focused processes and procedures. By the end of the 90s, I learned of ISPI and attended my first conference in Chicago. It was during this conference I was introduced to thought leaders and HPT experts and really opened my eyes to the value and potential of how HPT, human performance improvement, and HPE could help any organization achieve continual process improvement. In Chicago and subsequent conferences, workshops, and sessions, I’ve listened and learned from such luminaries and thought/process leaders as Roger Kaufman, Joe Harless, Paul Elliott, Judy Hale, and many, many more who have had profound impact on my career.Just prior to retiring, I was fortunate to represent the Naval safety center in delivering a highly effective presentation entitled, “Maintenance Malpractice.” This presentation highlighted the need for everyone to be engaged and focused in our work to minimize and mitigate the dangers that are inherent in many aspects of military work. Sure, we showed very horrific images of sailors experiencing sometimes fatal injury—similar to a “Scared Straight” approach, but this presentation was a very effective intervention to illustrate what can happen if you’re not at the top of your game.Upon retirement, I was reintroduced to ISPI in the performance world working as a DC-based contractor providing performance systems analysis for the U.S. Coast Guard, foreign militaries, and other public and private organizations. It was here that I was able to certify as a certified performance technologist and my performance career began. The ISPI 10 Performance Standards have always been the guiding principles I’ve employed in everything I’ve accomplished.First and foremost, serving on the Society’s Board of Directors for two consecutive terms has been a highlight of my performance improvement career. Focusing on the sustainability of ISPI as a professional home for those involved in human performance improvement while collaborating with thousands of members, committees, staff, and board peers to build on the society’s foundation and expand our role as the leading force in workplace performance. I will take away enduring partnerships I’ve built with our extensive network of professionals from government, industry, and our academic partners.There are so many other initiatives and projects I am extremely proud of; however, I am most proud of the work I did with the U.S. Coast Guard. The Coast Guard’s leadership focus in improved performance at the Headquarters level and the individual training centers has always been one of the most highly respected, organizational focuses in ISPI’s history. For me personally, and professionally, working on projects, such as the HC-130J Performance Systems Analysis, the Great Lakes Icebreaker replacement project, and small boat work with the RB-M and 47-foot MLB projects have been some of my favorite highlights.When people think of me, I hope they remember that I contributed much and dedicated my time to the Society not only as a member of the board, but my Chapter leader contributions at ISPI Potomac, and as a member of the Society for over 20 years with hopefully many more years to come.Presently I am serving as a chief learning officer for a midsize government agency. Because I feel like I’ve reached the apex of my government career, I have amassed experiences and knowledge in human performance improvement, adult learning principles practices and processes, and playing a pivotal role in continual development activities, always focusing on well-defined results. With only a few more years to go until I retire for a third time, I am focused on continuing my work in performance improvement.I can be reached by email at William.Yeager@oig.dhs.gov or billyeager@ispi.org.William (Bill) Yeager, CPT is the Chief Learning Officer and the Director, Training & Workforce Development for the Department of Homeland Security Office of Inspector General. Bill has over 30 years of professional human-centric experience analyzing, developing, and evaluating performance improvement products for military, government, and commercial users. He leads, conducts, and delivers human systems integration and human performance analyses to optimize human performance to improve business and occupational results.A member of ISPI since 2001, a Certified Performance Technologist since 2003, and a member of ISPI’s Board of Directors since 2019. Bill is a leader in the performance improvement field. He applies analysis, design, development, implementation, and evaluation processes to identify human performance inefficiencies and to close performance gaps with a systematic approach focusing on practical goals, sustainable metrics, and workplace environments to enhance worker productivity. Bill has worked with a variety of customers and clients including the U.S. Coast Guard and other Department of Homeland Security entities, the Department of Defense, the U.S. Intelligence Community, the Republic of Macedonia, and the Baltic States of Lithuania, Latvia, and Estonia.Mr. Yeager is a former Vice President for Programming and immediate past President of the ISPI Potomac Chapter serving the Maryland, Northern Virginia, and District of Columbia region. During his tenure, his Chapter earned both the Chapter of Excellence and the Chapter of Merit distinctions. Since then, he served as the Deputy Chapter Partnership Committee Chair for the greater ISPI Society and was the founder and first two-year Chair of ISPI’s Community Service Program Committee. For the last 11 years, he has served as a CPT Application Reviewer.A graduate of the University of Maryland University College, Bill retired from the U.S. Navy in 2001 after a 21-year career in naval aviation. After a few years with Booz Allen Hamilton as a performance consultant, he continued his government career with the U.S. Coast Guard and the U.S. Department of Homeland Security. He currently resides in the Washington, DC area with his wife Elena and their part Jack Russell/Chinese Crested pup Ernie.I was raised in a family of educators; my mother was a special education teacher, and my father was a Computer Information Systems professor at Humboldt State University. When I began my professional career, I was chasing the dot.com dream like most people within the Information Technology realm of work. As our country fell into a recession and the events of 9/11 changed our country’s priorities, I was recalled from Reserve status to serve on Active Duty with the U.S. Coast Guard and the dot.com dream was put on hold. After my mandatory service concluded, I made the decision to continue serving my country and put my dot.com dreams aside, where I was then assigned to headquarters as the e-Learning Information Technology lead. It was during this assignment that I was introduced into the magnificent world of PI/HPT and ISPI. By working alongside PI/HPT practitioners and using HPT methods and ISPI standards to perform my duties, I found my passion and made career sacrifices outside the typical office career path to become the best HPT professional I could be.I have two specific portfolios of work that I’m most proud of. The first portfolio of work I’m very proud of was my time as an undergraduate student working at Humboldt State University. During that time, the internet was just beginning to make its presence on the world and my father, who was the Department Chair of the Computer Science Department, created a department called Courseware Development Center. I was employed with a group of great innovators, and we leveraged emerging technology to create an online learning platform long before the inventions of Flash, Articulate or Learning Management Systems. We developed courses with complex animations for physical education courses using Macromedia Director, virtual tours of the Parthenon for religious studies classes using a SGI machine, hand-coded course syllabi in Notepad, created online slide decks before PowerPoint had a “save as webpage” feature, and made lectures available in RealAudio with transcription services before video could be streamed.My second portfolio that I’m proud of was created during my 20-year career with the U.S. Coast Guard. The U.S. Coast Guard provided me ample opportunities to perfect my trade as a practitioner. I was able to conduct in-depth analyses at the organizational level during my assignments with Headquarters and Force Readiness Command, down to task level performance within several subject matters within the Intelligence Community, culinary, and three aviation technical specialties. This is where my background in information technology converged with the Human Performance Technology Community of Practice to become the practitioner and leader I am today.I would like to think that I help others to think. Whether it’s in my analysis reports, instructional design or just in conversation, I would like those I interact with to know that “if you’re going to learn anything, learn ‘how’ to think, rather than ‘what’ to think.”I am currently the Senior Human Performance Improvement Consultant at Johns Hopkins Health System. My role is to advise the Vice President of Human Resources, Learning and Organization Development as well as establishing the standard for workforce and leadership development programs, performance improvement, instructional design, planning, change management, organization development and design, and staff engagement to meet the health system’s strategic goals.AndyCampbellEdD@gmail.com (please include “PIJ article” in the subject line).Originally from Northern California, Andy earned his Bachelor of Science in Applied Computer Science from Humboldt State University while developing e-Learning courses during the dawn of the internet. Prior to joining Johns Hopkins Health System, Andy completed a career with the U.S. Coast Guard where he served his enlisted time at several motor lifeboat stations throughout the Pacific Northwest and deployed with a Port Security Unit to Guantanamo Bay, Cuba in support of Operation Enduring Freedom. Upon being commissioned as an officer, Andy’s tenure was spent leading and managing several aspects of Coast Guard training to include Advanced Distributed Learning, the Intelligence Community, Culinary Specialists, and all aviation technical specialties.Andy attained an MS in Criminal Justice from Everest University and an MA in Homeland Security from American Military University. He also completed his Doctor of Education from Indiana University in Instructional Systems Design. Andy also serves on the Board of Directors for the International Society for Performance Improvement (ISPI).
Referência(s)