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Banking in the metaverse: a new frontier for financial institutions

2023; Emerald Publishing Limited; Volume: 41; Issue: 7 Linguagem: Inglês

10.1108/ijbm-03-2023-0168

1758-5937

Keng‐Boon Ooi, Garry Wei–Han Tan, Eugene Cheng-Xi Aw, Tat‐Huei Cham, Yogesh K. Dwivedi, Rohita Dwivedi, Laurie Hughes, Arpan Kumar Kar, Xiu-Ming Loh, Emmanuel Mogaji, Ian Phau, Anshuman Sharma,

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Purpose Technological advancements have catalyzed disruption in the banking sector. The impact of the metaverse on the banking sector is no exception. In view of this, the current paper aims to provide valuable insights into four key areas (i.e. corporate banking, retail banking, banking employees and public policy) that the metaverse could significantly disrupt. Design/methodology/approach Insights into four key areas of the banking sector that the metaverse could significantly impact were gathered from various invited contributors. Findings The invited contributors first introduce the association between their respective key areas with the metaverse. Subsequently, the opportunities and challenges relevant to the key areas were identified. Finally, future research agendas were proposed for the attention of all relevant stakeholders. Originality/value The metaverse's impact on key areas of the banking sector is discussed in this paper. Following the metaverse's potentially wide application in the banking sector, insights from the invited contributions offer great value to the relevant stakeholders.