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Identifying potential predictable indicators for the management of tertiary hospitals

2023; Wiley; Volume: 39; Issue: 2 Linguagem: Inglês

10.1002/hpm.3710

1099-1751

Yolima Cossio‐Gil, Francisco Javier Pérez‐Sádaba, Jaume Ribera, Emmanuel Giménez, Luís Marte, Rosa Ramos, Eva Aurín, Michael Peterlunger, Jens Steinbrink, Elena Bottinelli, Nina Nelson, Lynn Seveke, Noé Garín, César Velasco,

Patient Satisfaction in Healthcare

The European University Hospitals Alliance (EUHA) recognises the need to move from the classical approach of measuring key performance indicators (KPIs) to an anticipative approach based on predictable indicators to take decisions (Key Decision Indicators, KDIs). It might help managers to anticipate poor results before they occur to prevent or correct them early.