A Tale 3 Airlines: Customer Service in Summer 2022
2023; Embry–Riddle Aeronautical University; Volume: 11; Issue: 1 Linguagem: Inglês
10.58940/2374-6793.1859
ISSN2374-6793
AutoresJohn C. Griffith, Donna Roberts,
Tópico(s)Aviation Industry Analysis and Trends
ResumoDoes customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022. Ryanair (n=71) and Southwest (n=102) were rated significantly higher than Spirit Airlines (n=263) in overall rating (p
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