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Feasibility and reliability of a quality indicator system for an ambulatory dispensing service

2024; BioExcel Publishing Ltd; Volume: 13; Linguagem: Inglês

10.7573/dic.2024-1-3

1745-1981

Andrea Jetzú Bautista Gómez, Maricela López Orozco, Liliana Barajas Esparza, H. Duran, Alejandro Chehue Romero, Isis Beatriz Bermúdez-Camps, Ana M. Téllez López, Laura C. Vargas López, Maria Isabel Valverde‐Merino, Fernando Martínez Martínez, Ivette Reyes Hernández,

Operations Management Techniques

For a medication dispensing service to function with quality, continuous evaluation is required, which is why it is necessary to have reliable measurement tools that make it possible. Quality indicators can serve as tools for managing quality, as they are variables that directly or indirectly measure changes in a situation and help evaluate the progress made in addressing it. This article aims to determine the feasibility and reliability of a quality indicator system for a drug dispensing service for paediatric outpatients in two Mexican hospitals.