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The Relationship Between Internal Communication and Employee Satisfaction

2024; IGI Global; Linguagem: Inglês

10.4018/979-8-3693-4042-4.ch010

2475-6555

Felipa Lopes dos Reis, Carolina L. D. R. Figueiredo, Adila A. R. Razaque,

Job Satisfaction and Organizational Behavior

The main objective of this study is to analyze the relationship between internal communication and employee satisfaction at the Fenicius Charme Hotel, located in Lisbon. This study arose from the need to understand internal communication and check whether it is really correlated with the level of employee satisfaction within the organization. In this study, the methodology adopted was a quantitative approach. The data was collected through questionnaires using mean scale analysis, analysis of significant differences in subgroups of the sample, applied to the employees of the Fenicius Charme Hotel. Following the case study, the authors found that the hotel's internal communication is positively correlated with employee satisfaction but does not directly influence employee engagement. Throughout the research and literature review on the subject in question, it became clear that to this day, internal communication is seen as an important factor in the success of any organization.