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Digital Skills in the Formation of Human Capital for Tourism Activity

2024; IGI Global; Linguagem: Inglês

10.4018/979-8-3693-7086-5.ch009

2327-3380

Rosa María Rivas García, Jésica Alhelí Cortés Ruiz, Marcial Dayan Alonso García, Alma Karina Aguilar Corona,

Digital Economy and Transformation

The formation of human capital aimed at developing digital skills impacts the competitiveness of the tourism sector. The purpose of this chapter is to outline a proposal for the digital skills necessary for the formation of human capital in the tourism industry based on the educational theory for the development of skills. The chapter addresses issues related to the conceptualization of tourism and the industries that make up the activity, the concepts and classification of digital skills with global parameters, the formation of human capital and the vision of UN Tourism for the digitalization of the sector; with the purpose of specifying, based on the list of tourism industries, the skills aimed at developing digital skills. The result outlines the confluence of digital skills with Knowledge, Know-How, Transversal Competencies and Skills of Being; emphasizing Know-How Competencies and Using specialized software for the tourism industry with the specification of Tourism Industries and commonly used specialized software.