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Enhancing organizational performance through fintech innovation: a multi-dimensional analysis of healthcare projects in Africa

2025; Brazilian Journal of Development; Volume: 7; Issue: 1 Linguagem: Inglês

10.34140/bjbv7n1-006

2596-1934

Sonia Kherbachi, Naima Benkhider, Nassim Keddari,

Sharing Economy and Platforms

This communication explores the factors driving the continuous adoption of digital technologies and fintech innovations in healthcare services in Africa, with a particular emphasis on task-technology fit. By analyzing task-technology alignment within healthcare projects, the study seeks to provide insights into how fintech can enhance organizational performance, supported by effective training programs and government involvement. To assess the scope of fintech in healthcare services, particularly in World Bank-financed projects in Africa, the paper employs a multi-dimensional approach that examines key indicators across four critical dimensions: technology, economy, and environment. Using Principal Component Analysis, the research evaluates fintech development at two key stages of digital transformation investment and development phases allowing for a nuanced examination of the interactions and synergies that shape fintech evolution. Data analysis is conducted using R software to ensure robust and accurate insights. The findings reveal that fintech enhances organizational performance through cost savings, improved transparency, innovative business model creation, and optimized service supply chains. Moreover, fintech facilitates operational adaptation, boosts connectivity, and increases agility in a competitive and complex environment, enabling organizations to operate more efficiently and maintain a competitive edge. This study contributes to the existing literature by providing a comprehensive assessment of fintech's impact on healthcare services within the context of World Bank-financed projects in Africa, highlighting the significance of task-technology fit in enhancing organizational performance and offering valuable insights for practitioners and policymakers looking to leverage fintech for improved healthcare outcomes.